Confidentiality and a high-quality of services are our priorities and the basis of our business model. Not only because they are important for you, because after all, entrusting us your most confidential documents involves significant trust on your part, but also because TransLex founder is strongly attached to it as a lawyer. As a result, we protect and guarantee the confidentiality of your personal information vigorously.
When you request a quote via TransLex, you are invited to fill in a form that may require your name, address (physical or electronic) and phone number.
As most websites and translation agencies, we automatically know information about your computer, such as your operating system, IP address, the type of browser (e.g., Internet Explorer, Safari, Firefox, etc.) you use or the page you visited before or after. We may also collect information about your online activity, such as the webpages you visited on our website. We thus aim to prevent fraud and to customize your experience to improve it.
Use of information
We use the information collected for limited purposes, including to verify your identity to determine suitable products, respond to customer service requests, communicate with you generally, resolve potential problems, improve our web site and our marketing efforts, collect your deposit when applicable and enforce our Terms & Conditions.
Protect and Secure your Information
In order to protect and safeguard the personal data you entrust us with, we implemented appropriate procedures. In addition, we have in place technical and physical access restrictions and safety procedures for the use of entrusted data. Only authorized employees can access the information they need to perform their duties in connection with our services.
Our server and network are protected against unauthorized access and we have systems of detection of intrusions, surveillance and detection of attempts to access unauthorized data to counter any intrusion on our servers.
Sharing of Information
We do not sell your personal information to third parties. That being said, we may disclose certain information (1) when required by law (e.g. subpoena), (2) when we believe in good faith that it is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a request for justice, (3) if TransLex is involved in a merger, acquisition or sale of all or a part of its assets, or (4) to any other third parties with your permission.
Otherwise, we will advise you before certain information collected about you is subject to be shared with third parties and you will have the opportunity to refuse. Also, we may share aggregate or anonymous information for example, the number of visitors to our website, etc. Such information contain no personal information and are used to develop customized content and services for you.
Cookies and Tracking Technologies
We may place cookies on your computer to collect non-personal information, with the aim of compiling for our own use statistics on visitors to our site. Note that cookies are server-specific and cannot be used by other servers to track your movements on the web. TransLex may also contain web beacons ("single-pixel gifs'), set up by our third party partners, and which, used in addition to the cookies, allow our partners to compile statistics to analyze the use of TransLex.
Right of access to Information
If you want to review or update the information that you have entrusted to us, please contact us.
Applications for Protection of Personal Information
You can contact us about our privacy practices or in the context of a request concerning your personal data. We reserve the right to change at any time, the way in which we collect, transmit and process personal and other information at our discretion. Therefore, this privacy statement may be modified from time to time to reflect the latest changes.